Student Hub Advisor

Job title: Student Hub Advisor

Department: Student and Academic Services

Contract Type: Permanent

Grade: 5

Salary: £31,174 .19 - £ 34,795.19 per anum inclusive of London Weighting.

Location: Bloomsbury

Hours: 35

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East.  SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

[ About the Role]

Under the supervision of the Student Hub Manager, the role holder will provide clear information to all students including both on-campus and distance learning, and reaching fair mitigating circumstances decisions in line with our policies and regulations. They will ensure the team responds promptly and appropriately to all in person, virtual and phone queries from students and guests of the School, signposting effectively to other teams as needed.

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website

[About the Department]

The Student Hub team sits within the Registry team which is part of the Directorate of Student and Academic Services (SAS) which has a vision to provide holistic service, support and educative experience to all students from induction leading to successful graduate outcomes.

What We Offer:

We are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a comprehensive range of benefits designed to enhance your well-being and work-life balance:

• Generous Holiday Entitlement: Benefit from 44 days of holiday (30 days annual leave, plus bank holidays and 6 closure days over Christmas and Easter) to ensure ample time for rest and relaxation.
• Flexible Working Arrangements: We recognise the importance of flexibility and offer options to help you manage your professional and personal commitments effectively.
• Generous occupational pension scheme: To provide financial security for your future
• Learning and Development: We are dedicated to your professional growth and development and offer diverse learning and development opportunities to enhance your skills and advance your career.
• Health and Well-being Initiatives: Take advantage of our cycle to work scheme, eye tests, and season ticket loan to support your health and mobility.
• Enhanced Family Leave: We offer enhanced maternity, paternity & partner leave, and shared parental leave to support you during significant life events.
• Employee Assistance Programme: Access our confidential EAP for advice and support whenever needed.
• Discounted Gym Membership: Maintain your fitness with our discounted gym membership.

How to Apply: 

Please complete the online application form and upload your CV and a supporting statement. 

Closing date: 04th August 2025                              

Interviews to be held: TBC

Use of AI

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Further information

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

If you have any questions or require any assistance with regard to the application process, please contact us via the HR Contact Form | SOAS

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.